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(More customer reviews)Let me start this off by saying I have been a loyal xbox consumer for quite some time (bought the original system at launch).
Today's experience with Microsoft has been an absolute eye opener as far as the quality of their products and their complete lack of service overall. I have had my 360 system for a few years and bought the elite and newer models of the systems to avoid the problems that everyone else was experiencing with their consoles. This morning I went to turn on my 360 to experience the dreaded red ring of death that I have heard about so many times from so many of my friends. So I called Microsoft to see if I can have it repaired only to get the answer that my warranty had expired mere days ago. They did however offer to repair the system for half the price of a brand new system ($100 the new xbox 360 being released in a month retails at $199) with no mention of an upgraded warranty after this one would have gotten fixed. Naturally I decided to decline especially since I had a backup system upstairs (my fiancee's). I got to play one game for about a half hour and decided to switch to a different game, low and behold a second system broken in one day, this time the drive door would not open, not to worry this system was made later and should still be under warranty right? WRONG, the answer the technician gave me for this system is because this is a different problem the warranty does not count for as long, so essentially two broken systems in one day. Please be VERY CAUTIOUS when buying any products from Microsoft in the future.
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